About us

Payment

What forms of payments does Joy&mario accept?

Joyandmario.com accepts Visa, Mastercard, American Express, Discover, Paypal, Diners club and JCB

Shipping

When will my order ship out?

Due to decreased warehouse capacity from COVID-19, please note that our new order processing time is between 2-4 business days. We kindly ask that you contact orders@joymario.com if your order appears to be further delayed. We appreciate your patience during this unprecedented time and look forward to getting you your order soon!

During holidays, shipping times may be slightly extended. If you placed your order during the weekend or on a holiday, we will start processing your order on the following business day. You should receive a shipping confirmation email with tracking as soon as your order ships out.

When will I receive my order?

Transit times start from the date your order initially ships out, not the date the order is placed. Here is a timeline of when you can expect your Joy&mario:

Standard Shipping (7-15 business days) —All Free Shipping 

How do I track my order?

Please refer back to your shipping confirmation email to track your package. If you have an account with us, you can also check your order status by logging into your account  and clicking into your order information. If you did not receive a shipping confirmation email with the tracking number, please contact us at orders@joymario.com so we can help you track your order.

 

Refund

When can I expect my refund?

You will be issued a refund once we confirm. Refunds can take up to 5-8 business days to process and reflect on your bank statement. If your refund takes longer to process, please email orders@joymario.com for assistance.